We've listened to people who live and work in Newcastle about what they think of urgent care services in the city.
Urgent care services are for when you need medical help today, but it's not an emergency or immediately life-threatening.
The listening exercise took place between January and June 2023, in which we heard from over 1200 local people. A report has been drafted, bringing together thoughts and experiences gathered via questionnaires for patients, members of the public and NHS staff, focus groups led by voluntary and community sector organisations, a series of public events and in-depth interviews with professionals working in health services.
The report focusses on key themes such as understanding of urgent care, accessing and attending services, experiences of these services and being re-directed to other health and care settings if appropriate.
Easy read and British Sign Language (BSL) versions of this report's executive summary are available to view below:
Easy read document can be found here.
If you would like to provide feedback on the easy read or BSL versions of the executive summary, you can do so via email: firstname.lastname@example.org
text: 07553 440 453
or BSL video submission to Involve North East, who are supporting us with this work.
Please submit any contributions by Wednesday 27 September. If you want to send a video, please send it via a file sharing platform like WeTransfer or Google Drive. This is because we are not able to accept large file size attachments on an email.