Enable Recite
Skip to main content

Current engagement

We've listened to people who live and work in Newcastle about what they think of urgent care services in the city.

Urgent care services are for when you need medical help today, but it's not an emergency or immediately life-threatening.

The listening exercise took place between January and June 2023, in which we heard from over 1200 local people. A report has been drafted, bringing together thoughts and experiences gathered via questionnaires for patients, members of the public and NHS staff, focus groups led by voluntary and community sector organisations, a series of public events and in-depth interviews with professionals working in health services.

The report focusses on key themes such as understanding of urgent care, accessing and attending services, experiences of these services and being re-directed to other health and care settings if appropriate.

Easy read and British Sign Language (BSL) versions of this report's executive summary are available to view below:

Easy read document can be found here.

If you would like to provide feedback on the easy read or BSL versions of the executive summary, you can do so via email: beinvolved@involvene.org.uk

text: 07553 440 453

or BSL video submission to Involve North East, who are supporting us with this work.

Please submit any contributions by Wednesday 27 September. If you want to send a video, please send it via a file sharing platform like WeTransfer or Google Drive. This is because we are not able to accept large file size attachments on an email.

NENC ICB is listening to the views and experiences of patients who access services at St George Medical Practice, New George Street, South Shields NE33 5DU and the branch site, Riverside Medical Centre, Flagg Court, Dale St, South Shields NE33 2PG. 

The services provided by St George and Riverside Medical Practice are currently being reviewed. In future this means services may be delivered differently, whilst ensuring they are sustainable in the long term, and continuing to provide high quality care for all registered patients. Please click here for more background on this review.

You can share your feedback via an online survey:
https://www.surveymonkey.co.uk/r/StGeorgeandriverside

Alternatively you can request a paper copy by emailing nencicb-styn.enquiries@nhs.net.

Please complete the survey by Friday 16 June 2023.

You can also attend a drop-in session to ask questions and provide feedback:

Tuesday

30 May 2023

10.00 – 11.00am

St George Medical Practice, New George Street, South Shields NE33 5DU

Thursday

1 June 2023

5.00 – 6.00pm

St George Medical Practice, New George Street, South Shields NE33 5DU

Tuesday

6 June 2023

10.00 – 11.00am

Riverside Medical Centre, Flagg Court, Dale St, South Shields, NE33 2PG

Thursday

8 June 2023

5.00 – 6.00pm

Riverside Medical Centre, Flagg Court, Dale St, South Shields, NE33 2PG

If you have any questions, please email nencicb-styn.enquiries@nhs.net.

Back to top