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Your Voice

Citizens’ Panel

The NENC ICB are currently setting up a citizens panel, so we can learn from the thoughts and opinions of residents throughout our region.

A Citizens' Panel is a large, demographically representative panel of people who agree to regularly share their thoughts and opinions, usually through completing surveys. However, people may also be invited to take part in other activities and involvement events, such as group discussions and focus groups.

We are hoping to set up our panel soon, and aim to recruit residents from across the North East and North Cumbria region. We will be asking people to share their thoughts about different health and social care topics, and we will let you know what we do with the information you share.

Please click here to read a research report on our exploration of future engagement models, looking at the benefits, drawbacks and resource requirements of differing models of Citizen’s engagement for the North East and North Cumbria.

If you would ne interested in joining our panel, please email necsu.icb.involvement@nhs.net.


A Storyteller process has been developed to provide ICB staff with guidance on how to gather stories about lived experience. It allows a patient, carer, member of staff, or a stakeholder to describe their lived experiences of healthcare in their own words, whether it be positive or negative.

Listening to storytellers share their experiences allows the ICB to understand views about local healthcare services and helps to improve decision making and buying of services. The ICB puts patients at the heart of service development and decision making to improve people’s experiences and access to health care. The experiences of staff providing this care, and stakeholders supporting people in the community can also help us to learn and improve the services we provide.

The lived experiences we collect will be presented at the ICB’s Quality Safety Committee and Board meetings. A member of staff, carer or family member can present the story on behalf of the storyteller is preferred.

If you would like to share your story and experiences, please get in touch by emailing necsu.icb.involvement@nhs.net.

If you would like to contact our Complaints team, please email NECSU.Complaints@nhs.net.









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We would like to keep you up to date with local health and social care engagement activities. Please click here to sign up to our mailing list.

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