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Past engagement

A new model of urgent care delivery is being proposed for the populations of Middlesbrough and Redcar & Cleveland which would see the opening of a new Integrated Urgent Treatment Centre (UTC) at The James Cook University Hospital, and increased opening hours at Redcar Primary Care Hospital, providing 24/7 access to urgent care for all residents of South Tees and the wider Tees Valley. Integrated Urgent Care (IUC) is currently in place across the other boroughs within the Tees Valley.  

The Redcar UTC is currently open from 8am to 9.30pm and under the new proposals this would see access increased to 24/7 opening, 365 days a year.

The IUC model will include home visiting, GP Out of Hours, and management of minor injuries and illness, with 24/7 Primary Care presence across all sites. The aim is to provide the right care at the right place, first time, minimising disruption and frustration for patients and improving efficiency and quality of outcomes whilst reducing the time to access Urgent Care services.

Proposals include a standardised offer, so that wherever a patient lives in Tees Valley, they will have the same access to the same high standard of urgent care around the clock. The proposals would also see the relocation of the GP Out of Hours service from North Ormesby Health Village to The James Cook University Hospital site.

An 11-week period of engagement with patients/carers and stakeholders was carried out between 1st August and Sunday 16th October 2022. This consisted of a survey, public meetings and targeted engagement with the local community. 

Please click here to read the findings of this engagement. This engagement report will help inform the next steps and the development of proposals to ensure services are equipped to best meet the needs of the local population.

NHS Tees Valley and McKenzie Group worked collaboratively between 9 May and 3 July 202 to carry out an eight-week period of public engagement regarding the provision of services from Hartfields Medical Centre, which is located at Hartfields Extra Care Village in Hartlepool.  

The engagement looked at the impact of a possible permanent closure, whilst also exploring alternatives to the branch being fully open and closed. This was the second phase of engagement following an initial engagement exercise in July and August 2021.

The 2022 engagement work included a survey, public meetings and targeted engagement through Healthwatch Hartlepool.

Please click here to read the engagement report. McKenzie Group, NENC ICB and stakeholders are currently considering the findings of this report.

Professionals across the North East and North Cumbria who are involved in maternity and the Best Start in Life agenda were invited to take part in a confidential survey designed to find out how they are using the products and services provided by the NHS NENC ICS Maternity Public Health Prevention in Maternity (PHPiM) team.

The information gathered by the survey will be used to inform the PHPiM programme team how to better communicate and engage with stakeholders to ensure collaborative working across the network. 

An online survey ran from 14 November to 12 December 2022, and the findings are currently being analysed.

For more information on this work, please contact Leisa Smith, Leisa.smith@nhs.net.

After a review of the RISE Mental Health Support Programme in 2019/20 it was felt to be timely to gather further feedback to ensure it is meeting the needs of Gateshead education providers.

During May 2022 we contacted schools across Gateshead asking them to provide feedback on the RISE programme. 46 representatives (headteachers, SENDCo, and other professionals) from 39 schools shared their views on the RISE programme, including schools who use alternate mental health provision to the RISE programme, but may use it in the future. Involve North East (INE) continued to support this project by delivering 3 presentations on our findings to key stakeholders between July and October 2022.

The final version of the report was approved and published in August - RISE Mental Health Support in Schools: Understanding the views and experiences of schools in Gateshead – Involve North East (involvene.org.uk)

Gateshead’s 5 Primary Care Networks (PCNs) took over the running of extended access services that were previously delivered by GP practices in October 2022. Ahead of this, the PCNs were keen to understand what extended access patients would find useful, in order to ensure that services meet their needs.

We developed a survey asking people about their priorities for extended access including evening and weekend appointments, appointments at alternate GP practices, and urgent mental health appointments over the phone.

During July 2022, we publicised our survey widely through local community Facebook groups, statutory organisations, and voluntary and community organisations in Gateshead. 526 people shared their views.

Patient views of extended access to GP services in Gateshead – Involve North East (involvene.org.uk)

As part of their Community Mental Health Transformation Programme, Gateshead Cares wanted to understand whether local mental health services are working, and people are getting the support they need.

In July 2022 we offered people living in Gateshead who had received support from local organisations around their mental health (including their GP practice, Talking Therapies, a charity such as Mind, or NHS services) within the last two years the opportunity to share their views and experiences.

We promoted an online survey and easy read version widely across 25 statutory and voluntary and community organisations in Gateshead, alongside relevant Facebook groups for residents of Gateshead. 109 people shared their views.

Patient experiences of accessing mental health support in Gateshead – Involve North East (involvene.org.uk)

Based on evidence indicating a link between financial stability and mental health and wellbeing, North East and North Cumbria Integrated Care System, the Money and Pensions Service and other statutory and voluntary organisations developed a financial tool for mental health practitioners to use when engaging with their clients.

The tool was piloted during September and October 2022 by an NHS South Tyneside and Sunderland Foundation Trust Primary Care Mental Health Worker who carried out interviews using the question framework and signposting tool with their clients.

We gathered feedback from the Mental Health Worker and the 9 clients who had used the tool. To gather feedback from potential future users of the tool, we facilitated 3 focus groups with Tyneside and Northumberland Mind’s Safe Space clients through which an additional 12 clients and 6 practitioners gave their views.

Money and mental health finance tool feedback report – Involve North East (involvene.org.uk)

Following on from our previous engagement work with Gateshead Outer West PCN in 2020 around patients’ knowledge and use of digital services, we again supported this PCN with engagement to help inform the development of their digital agenda.

Patients were surveyed during August and September 2022 to discover their current levels of knowledge and use regarding digital solutions in GP practices. GP practices in the Outer West promoted the online survey through sending a text to a percentage of their patients and made paper copies available in their practice.

We ran face-to-face engagement opportunities with 4 local community centres to ensure we gathered the views of people without digital access. We also promoted the survey through our contacts in local voluntary and community organisations and community Facebook groups.

478 people shared their views and taking the patient population as a whole, the data is representative with a confidence level of 95%.

Exploring patients awareness and experiences of using digital solutions in GP practices – Involve North East (involvene.org.uk)

County Durham Care Partnership are co-producing a strategy to improve the quality of care for local people and communities.

This strategy will set out how the local health and social care system can deliver the very best quality for the people of County Durham.

Colleagues from the local health and social care system have been working for several months on a quality workstream as part of a wider integration programme. The workstream outcome is to have a single coordinated approach to quality and safety measuring, monitoring and assurance across health and social care.

Early engagement work with colleagues was based on building up an understanding of what quality means to individuals within each organisation, where accountability/responsibility for monitoring sits and where concerns are escalated.

As part of this workstream three workshops have been held in recent months with several stakeholders representing health and social care providers of services and commissioning organisations in County Durham.

In December 2022 County Durham Care Partnership produced a survey to seek feedback on what good quality health and social care looks like in County Durham. The responses are now being analysed and will help shape the strategy as it develops.

For more information on this work, please email robert.milner@nhs.net.

NHS North East and North Cumbria Integrated Care Board are currently reviewing the Tees Esk and Wear Valley (TEWV) specialist perinatal mental health service. 

A 'perinatal' mental health problem is one that you experience any time from becoming pregnant up to a year after you give birth.

A survey was shared with both partners and patients in December 2022, and the results are now being analysed. 

NHS North East and North Cumbria Integrated Care Board (NENC ICB) ran a survey in late 2022 to capture feedback from patients accessing Phlebotomy Services in Stockton-on-Tees.

Phlebotomy services are where patients go to have blood samples taken, which are examined to diagnose or monitor health conditions.

The ICB wanted to understand patients' preferences and experiences of accessing these services..

Data from this survey is now being analysed as part of this service review.

The current Short Breaks Services Statement for Families with Disabled Children from 2016 is being updated by commissioners in Gateshead.

To ensure that the new version will reflect the needs of local stakeholders, we have recently conducted an exercise to recruit parents/carers of disabled children to take part in one-to-one interviews to gather their views on the current Services Statement.

We have been gathering views around the information included, style, and accessibility of the statement. Please click here to read the short breaks position statement report relating to this engagement.

For more information please email jake.turnbull@nhs.net

Commissioners are developing the service provision of the Autism Hub in Gateshead, and want feedback on what is working well, and what needs to be improved, both within the Hub and in autism services in Gateshead in general.

We have been speaking to a wide range of stakeholders to inform this development – parents/carers of autistic children and young people, autistic adults, professionals working with autistic children and young people, autistic young people, volunteers from the Autism Hub.

Due to the wide range of stakeholders, we have used engagement approaches appropriate to the stakeholder group including one-to-one interviews, focus groups, and interactive feedback activities.

Thank you to all who took part, and the findings from this engagement will be shared in the coming weeks.

For more information please email jake.turnbull@nhs.net

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