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Help the NHS shape the future of urgent care services in Newcastle

NHS leaders are calling on people in Newcastle to share their views as they listen to patients' views on urgent care services in the city.

Urgent care – for those times when you need medical help today, but it's not an emergency – is centred on three Urgent Treatment Centres, at Ponteland Road, Molineux Street in Byker, and Westgate Road (which is temporarily closed).

In addition to these centres, patients also get urgent care support from NHS 111 (online and by phone), GP practices, pharmacists and services based at the Royal Victoria Infirmary (RVI) such as the minor injuries unit.

Joe Corrigan, Newcastle director for NHS North East and North Cumbria Integrated Care Board (ICB), said: "Right across our region, we want to ensure that people have access to high quality healthcare for their needs, no matter where they live. By sharing comments and experiences, patients can help us to provide the best possible services within the resources available to us."

"We are keen to hear from people how they use urgent care, how long they had to wait, what type of support they find useful, what works well, and what we can do to improve. All these things can help us design services for the future."

The first step will be a survey, available online and in print from 30 January to 12 March 2023. Printed survey forms are available from GP practices, urgent treatment centres, the RVI and other local venues.

  • Cowgate Centre
  • Gosforth Library
  • Jesmond Library
  • Heaton Community Centre 
  • Walker Activity Dome
  • Byker Sands Family Centre
  • Fenham Library
  • Elswick Community Leisure Centre 
  • Riverside Community Health Project
  • Lemington Centre 
  • The Galafield Centre
  • Newcastle Central Library

If you would like assistance with completing the survey, you can contact local charity Involve North East, who will guide you through the questions over the phone. You can contact Involve North East on 0191 226 3450.

The survey findings will be collated into a summary report prior to a series of public events, where local people can discuss the services in more detail.

To find out more, visit the ICB's local website at www.nenc-newcastlegateshead.icb.nhs.uk or contact the ICB's involvement team on 0191 217 2996 or nencicb-ng.involvement@nhs.net

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