It is important to work with and listen to our communities.  This helps us to understand what is important to our communities, and to grow understanding of the challenges we face in the NHS.  We want to work in our communities to find better solutions. We especially want to listen to people who have worse access to healthcare or poorer health outcomes. This is important to tackle inequalities and work inclusively.

By listening and acting on your views, as we work to develop and provide services delivered in your community and area.  Our priority is to deliver services which will improve health, wellbeing and life chances and reduce health inequalities. 

Accessibility

We know it is important to give clear and accessible information. We will tell people about way to get involved as clearly as possible and make sure our methods are inclusive for example, by using hearing loops, BSL, easy read and language interpretation etc.

Information can also be requested in a different language or format, such as an accessible PDF, large print, easy read, audio recording or braille.

To request this, email necsu.icb.involvement@nhs.net. We will consider each request and respond within 10 working days.

We are also aware of our digital responsibilities and the government’s Web Content Accessibility Guidelines (WCAG).