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Our work with people and communities

By listening to and acting on the views and ideas of our local populations at a place-based level, effective engagement will help to ensure the ICB develops robust, effective and meaningful plans based on the priorities identified and delivered with our communities. Our priorities are improving our services, improving our community’s health and life chances and reducing Health Inequalities.

We will support conversations to help our community understand the challenges facing the NHS, working together to find better collaborative solutions. It is important to us that we listen to and involve individuals from all protected characteristic groups; and that we listen to other inclusion health groups such as condition specific, homeless people, refugees and asylum seekers or people living in deprivation; to make sure we reach a diverse range of people to give them the opportunity to share their views.

Visit our page on Working with our Communities to find out more.


The ICB is committed to providing clear and accessible public information to build understanding and trust. This includes making information and opportunities to engage accessible to everyone in our community. We will ensure that diverse views are shared into the ICB decision making and assurance.

Involvement will be accessible and inclusive, carried out through patient experience and organisational engagement with stakeholders and the community, to support, inform and drive improvement as well as identifying concerns and issues early. The ICB will provide good quality accessible information that meets the needs of all people in our communities.

Where possible Involvement meetings will be inclusive with hearing loops, BSL and language interpretation where helpful. We are also aware of our digital responsibilities and the government’s Web Content Accessibility Guidelines (WCAG). Our communications will use plain English and information will be provided in easy read format wherever possible, Subtitles will be included on videos.

Information can also be requested in a different language or format, such as an accessible PDF, large print, easy read, audio recording or braille, by emailing necsu.icb.involvement@nhs.net. We will consider each request and respond within 10 working days.

To read the ICB’s Information Access Policy please visit: https://northeastnorthcumbria.nhs.uk/about-us/policies/corporate-policies/.

Contact details

If you would like to get in touch, please email necsu.icb.involvement@nhs.net. You can also join our mailing list

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