Contact us

Telephone: 0191 535 4288.

E-mail: Nencicb-sun.reception@nhs.net

North East and North Cumbria Integrated Care Board
Pemberton House
Colima Avenue
Sunderland Enterprise Park
Sunderland
SR5 3XB

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The ‘You and Your General Practice’ guide has been developed by NHS England and tell you what to expect from your general practice (GP) and how you can help them.

The guide outlines the ways in which your GP can support you, for example, by offering you a choice of ways to make an appointment, or making reasonable adjustments for patients who may need a quiet space, wheelchair access, or information in a different format.

In turn, you are encouraged to be on time, be prepared and avoid wasted appointments by cancelling as early as possible where you cannot attend as booked. There is more information about this on the NHS England website.

The guide also describes how you or your representative can give feedback or raise concerns about your GP practice. Your GP practice is the first point of contact to provide feedback or raise a concern but, if you are not comfortable sharing your feedback directly with your practice, you can get in touch with NHS North East North Cumbria Integrated Care Board (ICB), who is responsible for overseeing GP services in North East North Cumbria. You can leave feedback by completing our survey.

North East and North Cumbria ICB is not able to respond to directly to feedback received through this route but, your feedback is important to us. We use it to work with practices to further improve GP services for our all our patients and communities.

If you are unable to use the online link, you can tell us your story over the phone, call us on 0191 374 4218 and either tell us about your experience in a message, or leave your details. Or speak to your local Healthwatch. Please reference “You and Your GP” and make sure you tell us the name and address of the practice that you are leaving feedback about.

If you wish to make a complaint about your GP practice rather than give feedback, you should do this directly with your practice. The ICB can also submit a complaint to your practice on your behalf.

We welcome feedback about NHS services, both positive and negative. If you are unhappy with the treatment or service you, a relative or someone you care for has received from your local NHS, you have the right to make a complaint, have it looked into and get a response. Within the NHS we aim to make sure all complaints are handled well and that appropriate action is taken in order to try and resolve the matter to the complainant’s satisfaction. Find out more here.

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For media enquiries about the ICB, please visit our media enquiries page.

Financial Services

For supplier queries related to accounts payable including: invoice queries and payments please access your supplier account via the SBS Supplier Portal. If you are not yet registered for access to the SBS Supplier Portal please email nencicb.financerequests@nhs.net with your access request.

Alternatively, please contact our Shared Business Service by emailing sbs.suppliers@nhs.net or telephone 0303 123 1177 and choose option 1. You can also lodge invoice queries online by visiting www.sbs.nhs.uk/supplier-information and completing a webform query.

For any further queries related to accounts payable including: invoice queries and payments please email nencicb.financerequests@nhs.net

For queries related to TradeShift please email sbs.apinvoicing@nhs.net

Packages of Care Queries

For supplier queries related to payments for AACC and S117 packages of care, please email nencicb.aacc-finance-external@nhs.net, the email MUST include client and package ID numbers and full details of the payment issue. If you have not received an ISUPA for the package or have a query associated with the details, please contact the appropriate mailbox:

Contract queries including inflation requests should be directed to nencicb.chcprovidermanagement@nhs.net please note this is only where you have a direct contract with NENC ICB. Uplifts associated with local authority frameworks will be actioned on receipt of the information from the relevant LA.

Contract Finance Queries

For supplier queries relating to payments where there is a current contract in place with NHS North East and North Cumbria ICB and/or you have received purchase order number, please refer to your contract documentation in the first instance. Your contract documentation should identify your commissioning representative, who is the main point of contact for contract-related queries.