Share your experience

Sharing your experience helps health and care leaders understand what works and what needs to improve. 

You can:

  • Share your lived experience in writing, by video, or in person
  • Ask someone to share it on your behalf
  • Get support from a staff member to tell your story

Your story may be shared with leaders to help improve services.

Hearing lived experience protocol and consent form.

If you would like to share your experience, please email NENCICB.involve@nhs.net.

 

This is a different from a complaint. If you have a complaint about a service, please contact the organisation which provided the service. If you do not want to contact the service provider, you can contact our Complaints team. Please note the Complaints team will need to contact your provider to investigate your complaint. 

NENCICB.Complaints@nhs.net.
0191 374 4218 

FREEPOST, NENC ICB COMPLAINTS,
North East and North Cumbria ICB, Pemberton House,
Colima Avenue, Sunderland, SR5 3XB

Email: NENCICB.involve@nhs.net