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Privacy Policy

Privacy Policy

This website is managed by Northumbria Healthcare NHS Foundation Trust on behalf of the Integrated Care System in the North East and North Cumbria.

How we use your information

This privacy policy tells you what to expect when you visit this website and what happens to any personal identifiable information you share with us.

There may be instances where we collect personally identifiable information through our website. We will make it clear when we collect personal information and will explain what we intend to do with it at the point that it is submitted.

In the case of this website this currently applies to:

information collected by google analytics (see below)

information collected by cookies needed to run this website (see below).

People who contact us via social media: If you send us a private or direct message via social media the message will be accessible by the Northumbria Healthcare NHS Foundation Trust communications team. It will only be shared with other organisations if it will assist with your enquiry and we will inform you that we are sharing your message with that organisation. Feedback received via social media may be used internally in reports but all personal identifiable information is removed.

People who call Northumbria Healthcare NHS Foundation Trust via phone: When you call any telephone number belonging to Northumbria Healthcare NHS Foundation Trust, we collect calling line identification (CLI) information. We use this information for audit and security purposes. All information provided to us via this method is treated processed in line with Data protection legislation (GDPR) and trust policies.

People who email Northumbria Healthcare NHS Foundation Trust: We use Transport Layer Security (TLS) to encrypt and protect email traffic in line with government. If your email service does not support TLS, you should be aware that any emails we send or receive may not be protected in transit. We will also monitor any emails sent to us, including file attachments, for viruses or malicious software. Please be aware that you have a responsibility to ensure that any email you send is within the bounds of the law.

Links to other websites: This privacy policy does not cover any links within this website that direct individuals to external websites that are not part of the Northumbria Healthcare Foundation NHS Trust. We encourage you to read the privacy statements on the external websites you visit.


​Cookies are small text files that are stored on your computer’s hard drive by websites you visit to enable the site to ’remember’ who you are. In general, cookies are only visible to the site that serves them, not to other websites. ‘Serves’ means places on your computer’s hard drive.​

We use the cookies on this website to help you navigate our website efficiently, perform certain functions and to collect site statistics. These cookies do not store any personal information that would, on its own, allow us to identify individual users of this service without your permission.​

Please be aware that restricting cookies may impact on the functionality of this website and could mean that key features do not work properly. We strongly recommend allowing cookies from this website so that we can provide you with a full service.

To help you make an informed decision, we have categorised the cookies used on this site into two categories;

​Session (Transient) cookies: These cookies are erased when you close your browser, and do not collect information from your computer. They typically store information in the form of a session identification that does not personally identify the user.

Persistent (Permanent or Stored) cookies: These cookies are stored on your hard drive until they expire (i.e. the are based on a set expiration date) or until you delete them. These cookies are used to collect identifying information about the user, such as Web surfing behavior or user preferences for a specific site.

Session cookies this website uses:

hs – for Security

Persistent cookies this website uses:

svSession – Identifies unique visitors and tracks a visitor’s sessions on a site

XSRF-TOKEN – for security

TSxxxxxxxx (where x is replaced with a random series of numbers and letters) – for security

TSxxxxxxxx_d (where x is replaced with a random series of numbers and letters) – for security

Google Analytics

We use Google Analytics to monitor traffic levels, search queries and visits to this website. Google Analytics stores IP address anonymously on its servers in the US, and neither Northumbria Healthcare NHS Foundation Trust or Google associate your IP address with any personally identifiable information. These cookies enable Google to determine whether you are a return visitor to the site, and to track the pages that you visit during your session.

These cookies are set only after the user has given consent to us to use cookies.

Your rights

Under Data Protection Laws (General Data Protection Regulations) you are able to find out what information is held about you, on computer and in certain manual records. This is known as “right of subject access”. If you want to see or receive a copy of your information, a copy of the application form can be found here, you can also contact please contact us on the details provided below. In certain circumstances access to your information/records may be limited, if such an instance occurred, we would provide reasons for this.

Under Data Protection Laws (General Data protection Regulations), you may also have additional rights in relation to your information. For example: You also have the right to request any decisions taken by automated decision making with regards to your information;

You may have the right to erasure of your personal information held by us, in certain circumstances. You have the right to withdraw consent at any time, where consent has been given.

Changes to our policy

If our privacy policy changes in any way, we will place an updated version on this page. Regularly reviewing the page ensures you are always aware of what information we collect, how we use it and under what circumstances, if any, we will share it with other parties.

Further information

If you would like to know more about how we use your information or if, for any reason you do not wish to have your information used in any of the ways described above, please contact us using the information below. Further guidance about data protection can be obtained at www.ico.org.uk. You also have the right to lodge a complaint with the Information Commissioners Office.

Contact us

Northumbria Healthcare NHS Foundation Trust communications department 0191 2031664 or email contactus@northumbria.nhs.uk


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