Telephone: 0191 512 8484
E-mail: Nencicb-sun.reception@nhs.net
North East and North Cumbria Integrated Care Board
Pemberton House
Colima Avenue
Sunderland Enterprise Park
Sunderland
SR5 3XB
ICB headquarters / general enquiries
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The ‘You and Your General Practice’ guide has been developed by NHS England and tell you what to expect from your general practice (GP) and how you can help them.
The guide outlines the ways in which your GP can support you, for example, by offering you a choice of ways to make an appointment, or making reasonable adjustments for patients who may need a quiet space, wheelchair access, or information in a different format.
In turn, you are encouraged to be on time, be prepared and avoid wasted appointments by cancelling as early as possible where you cannot attend as booked. There is more information about this on the NHS England website.
The guide also describes how you or your representative can give feedback or raise concerns about your GP practice. Your GP practice is the first point of contact to provide feedback or raise a concern but, if you are not comfortable sharing your feedback directly with your practice, you can get in touch with NHS North East North Cumbria (NENC ICB), who is responsible for overseeing GP services in North East North Cumbria. You can leave feedback by completing our survey.
NENC ICB is not able to respond to directly to feedback received through this route but, your feedback is important to us. We use it to work with practices to further improve GP services for our all our patients and communities.
If you are unable to use the online link, you can tell us your story over the phone, call us on 0191 374 4218 and either tell us about your experience in a message, or leave your details. Or speak to your local Healthwatch. Please reference “You and Your GP” and make sure you tell us the name and address of the practice that you are leaving feedback about.
If you wish to make a complaint about your GP practice rather than give feedback, you should do this directly with your practice. The ICB can also submit a complaint to your practice on your behalf.
We welcome feedback about NHS services, both positive and negative. If you are unhappy with the treatment or service you, a relative or someone you care for has received from your local NHS, you have the right to make a complaint, have it looked into and get a response. Within the NHS we aim to make sure all complaints are handled well and that appropriate action is taken in order to try and resolve the matter to the complainant’s satisfaction. Find out more here.
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