How to get help

Getting help

Getting in touch is simple. You can:

Someone will get back to you within a working day or so. Appointments are usually held via video or phone, making it convenient for you.

Need urgent help right now?

If you, or someone you know are in a mental health crisis, you can now call NHS 111 and select the mental health option.

If you are deaf or have hearing loss, please use NHS 111 - SignVideo or use the 18001 111 Relay UK app.

Someone to talk to day and night

Need someone to talk to?

Text CALMER to 85258 to reach a confidential, 24/7 support service where trained volunteers are ready to listen and help, whenever you need them.

Whether you're having a mental health crisis, a tough day or feel overwhelmed, you’re not alone. Ideal when it’s late, you need anonymity, or you want support right now by text.

Your privacy matters to us

We understand how important privacy is to you. Here’s how we keep your information safe:

  • Your information is stored securely in a separate system that only our Staff Mental Health and Wellbeing Hub team can access.
  • We will always ask for your permission before sharing your information with anyone else.
  • We may share general, anonymous information to help improve our service, but this will never include your personal details.

In very rare situations, we may have to break confidentiality. This could happen if:

  • There are serious concerns about someone’s safety (e.g. safeguarding issues).
  • There is an immediate and significant risk that cannot be managed in any other way.

We are here to support you and will always prioritise your privacy and trust.