It's easy to access our service
...all you need to do is:
- Complete our online form
- Or email us at hubstheword@cntw.nhs.uk
- Or leave us a confidential message on 0191 223 2030
We will be in touch within a working day or so. Appointments are usually by video or phone.
Confidentiality
We know how important confidentiality is to the people we help. Your information will be kept confidentially within our separate secure recording system. Only the Staff Mental Health and Wellbeing Hub team have access to this. We would ask for your permission before sharing your confidential information with anyone else. We share anonymised aggregated service information as part of service evaluation and development, but individual identifiable information is not shared. As with any service, there may be very rare occasions when we are required to override confidentiality. Examples of such rare situations are safeguarding issues, or significant immediate risk that cannot be otherwise managed.
Need urgent help right now?
If you, or someone you know, are in a mental health crisis, you can now call NHS 111 and select option 2 for urgent mental health support at any time of day.
If you are deaf or have hearing loss, please use NHS 111 - SignVideo or use the 18001 111 Relay UK app.