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Accessibility Statement

This accessibility statement applies to this website.

This website is run by NHS North East and North Cumbria ICB. We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • change colours, contrast levels and fonts using Recite Me Listen and Translate software
  • zoom in up to 200% without the text spilling off the screen using your browser
  • navigate most of the website using a keyboard only
  • listen to most of the site using a screen reader
  • access the site using a mobile or tablet

We also try to make our website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this website is

We know some parts of this website are not fully accessible:

  • Some videos do not include transcripts
  • Some PDF and word documents are not fully accessible to screen reader software
  • Some images and documents feature information that is not accessible, eg, infographics
  • Some images lack tags that are readable to screen readers and assistive technology.

What to do if you can't access parts of this website

If you cannot view vital information, or complete an action on this website, or need information in a different format like an accessible PDF, large print, easy read, audio recording or braille please email nencicb-nor.comms@nhs.net.

We will consider your request and get back to you as soon as possible.

Feedback and contact information

North East and North Cumbria ICB communications team are responsible for reviewing all website feedback.

We are always looking for ways to improve the accessibility of this website. Contact us about problems not listed here, or any missed accessibility requirements. Please email the team at nencicb-nor.comms@nhs.net

Enforcement procedure

The Equality and Human Rights Commission (EHRC) enforces the 'accessibility regulations'.

The independent Equality Advisory and Support Service (EASS) offers support on accessibility issues. If you are not happy with our response to your complaint, contact the Equality Advisory and Support Service (EASS). You can call them on 0808 800 0082.

Technical information about this website's accessibility

NHS North East and North Cumbria ICB is committed to making its website accessible in accordance with the Public Sector Bodies (Websites and Mobile Applications) Accessibility Regulations 2018.

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard. Partially compliant means that some parts of the content do not fully conform to the accessibility standard.

Technical specifications

Accessibility of NHS North East and North Cumbria ICB relies on the following technologies to work with the particular combination of web browser and any assistive technologies or plugins installed on your computer:

  • HTML
  • CSS
  • JavaScript

These technologies are relied upon for conformance with the accessibility standards used.

Non-accessible content

Some of our PDF and Word documents do not meet the required accessibility standards. These documents do not meet the following success criterion:

  • 1.3.1 Info and relationships
  • 1.4.3 Contrast (Minimum)
  • 1.4.5 Images of text
  • 1.4.12 Text spacing
  • 2.4.6 Headings and labels

Some videos across the site are without any captions and transcripts.  There is the option of having captions on through YouTube, and are including transcripts where we can.

  • 1.1.1 Non-text content
  • 1.2.2 Captions (Prerecorded)
  • 1.2.5 Audio Descriptions (Prerecorded)

Non-compliance with the accessibility regulations

During review the following non-compliances have been discovered and aim to be resolved by 10th December 2023:

WCAG 1.4.13 Content on Hover or focus
This refers to the main menu along the top. As the mouse hovers over it, content appears and cannot be removed without moving the mouse

WCAG 1.4.5 Images of Text Home
There are images of the videos under 'Getting to know our ICB' look to be images of text for users and therefore it may not be clear what the links are

Content that’s not within the scope of the accessibility regulations

The following content is not within scope of the regulations:

  • PDFs or other documents published before 23 September 2018
    Social media buttons

Additional accessibility considerations

We have included the online tool ReciteMe to support the website's accessibility. To use this feature, click, tap or press the enter key on the Enable Recite button.

Assessment approach

We have assessed the accessibility of NHS North East and North Cumbria ICB by the following approaches:

  • Self-evaluation
  • External evaluation

Preparation of this accessibility statement

This statement was prepared on 24th November 2023 and was performed using a mixtured of automated tools and manual checking, with input from Government Digital Services. The review date is 10th November 2024.

What we are doing to improve accessibility

We are aware that there are still some changes that need to be made to the website. We are accessing training for team members to improve knowledge and skills and are planning improvements over the coming months.

We will review content when major content and layout changes take place and / or annually.

This statement was updated on 24 November 2023.

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